Energy network business AusNet is prioritising power restoration for approximately 3400 homes, farms and businesses in bushfire-affected regions.
AusNet says with active fires still burning, it doesn’t have access to all parts of its network, making recovery efforts difficult. It will continue to work with emergency agencies to gain safe access to areas where the fire has passed through so it can assess damage to power infrastructure and repair or rebuild the network.
The Victorian network operator says the rebuild may still take some time to complete.
AusNet has established a dedicated Bushfire Support Line (1300 561 171) for affected customers and encourages people to contact the business as they gain access to their properties or to ask any questions.
The company is investigating the potential for mobile generators to be situated in some of the worst impacted communities where it may not be able to restore mains power for some time.
AusNet’s Emergency Management Mobile Assistance Vehicles will be in the community to support fire affected communities in the days ahead. They will provide information and support, help people charge their devices and to access the internet to check in with family and friends. Details will be published on AusNet’s Facebook page.
AusNet customers can report any faults to 13 17 99. It asks that people stay clear of any damaged infrastructure or powerlines for their own safety.